Help center
Frequently asked questions
Answers about licenses, delivery and support. Choose a topic and find guidance for your purchase.
Showing all 8 answers.
Select a question to read.How are digital products delivered?
All products are digital. Portal Softwares handles delivery after payment approval, by email, account access or assisted support, depending on the product. Contact our team before purchasing to confirm the delivery method and timeframe for your offer.
Is the license lifetime?
It depends on the product. We offer lifetime licenses with a single activation and permanent use, as well as annual subscriptions. Each product description clearly states the license type. If you have questions, contact us before purchasing.
What is the delivery timeframe?
The Portal Softwares team provides the timeframe, which varies by product and delivery method. Contact us before purchasing. After payment approval, follow the instructions sent to the contact details registered with your order.
How will I receive my product?
Our team will explain the delivery channel for your offer. Keep access to the email address and WhatsApp number used for your order to receive files, keys or instructions, depending on the product purchased.
Can I purchase securely?
The site uses HTTPS, provides purchase and privacy policies, offers online support and processes payments through Appmax. Always review the offer details before completing your purchase.
How can I contact you if I have questions?
You can contact us on WhatsApp at (27) 99977-6930, by email at contato@portalsoftwares.com.br or through the Contact Us page. Support is available Monday to Friday, from 9 am to 6 pm.
Who provides support for my purchase?
Portal Softwares provides support for the offer and delivery follow-up. Contact our team through the store’s support channels for help with installation, activation or your order.
Do the products include updates?
WordPress plugins and the The7 and Flatsome themes include updates for 1 year, as stated in their offers. For other themes, ask Portal whether updates are included and for how long before purchasing. This period does not change the license or subscription duration stated for the product.
Still have a question?
Our team can help explain the details of the product and your purchase.