{"id":301370,"date":"2026-10-10T02:10:48","date_gmt":"2026-10-10T05:10:48","guid":{"rendered":"https:\/\/portalsoftwares.com.br\/en\/faqs\/"},"modified":"2026-10-10T02:10:50","modified_gmt":"2026-10-10T05:10:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/portalsoftwares.com.br\/en\/faqs\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<header class=\"acg-info-shell acg-faq-content__inner portal-info-heading\">\n<p class=\"acg-info-section__kicker\">Help center<\/p>\n<h1>Frequently asked questions<\/h1>\n<p class=\"portal-info-heading__lead\">Answers about licenses, delivery and support. Choose a topic and find guidance for your purchase.<\/p>\n<\/header>\n<section class=\"acg-info-section acg-faq-content\" aria-label=\"Respostas \u00e0s perguntas frequentes\">\n<div class=\"acg-info-shell acg-faq-content__inner\">\n<nav class=\"acg-faq-categories\" aria-label=\"Filtrar perguntas por assunto\" data-faq-filters hidden><button type=\"button\" data-faq-cat=\"todas\" class=\"is-active\">All <span aria-hidden=\"true\">8<\/span><\/button>\n<button type=\"button\" data-faq-cat=\"compra\" class=\"\">Purchases and licenses <span aria-hidden=\"true\">2<\/span><\/button>\n<button type=\"button\" data-faq-cat=\"entrega\" class=\"\">Delivery <span aria-hidden=\"true\">3<\/span><\/button>\n<button type=\"button\" data-faq-cat=\"suporte\" class=\"\">Support and updates <span aria-hidden=\"true\">3<\/span><\/button><\/nav>\n<div class=\"acg-faq-results-head\"><p data-faq-status role=\"status\" aria-live=\"polite\">Showing all 8 answers.<\/p><span>Select a question to read.<\/span><\/div>\n<div class=\"acg-faq-list\"><details class=\"acg-faq-item\" id=\"faq-entrega-digital\" data-faq-cat=\"entrega\"><summary>How are digital products delivered?<\/summary><div class=\"acg-faq-answer\"><p>All products are digital. Portal Softwares handles delivery after payment approval, by email, account access or assisted support, depending on the product. Contact our team before purchasing to confirm the delivery method and timeframe for your offer.<\/p><\/div><\/details>\n<details class=\"acg-faq-item\" id=\"faq-licenca\" data-faq-cat=\"compra\"><summary>Is the license lifetime?<\/summary><div class=\"acg-faq-answer\"><p>It depends on the product. We offer lifetime licenses with a single activation and permanent use, as well as annual subscriptions. Each product description clearly states the license type. If you have questions, contact us before purchasing.<\/p><\/div><\/details>\n<details class=\"acg-faq-item\" id=\"faq-prazo-entrega\" data-faq-cat=\"entrega\"><summary>What is the delivery timeframe?<\/summary><div class=\"acg-faq-answer\"><p>The Portal Softwares team provides the timeframe, which varies by product and delivery method. Contact us before purchasing. After payment approval, follow the instructions sent to the contact details registered with your order.<\/p><\/div><\/details>\n<details class=\"acg-faq-item\" id=\"faq-recebimento\" data-faq-cat=\"entrega\"><summary>How will I receive my product?<\/summary><div class=\"acg-faq-answer\"><p>Our team will explain the delivery channel for your offer. Keep access to the email address and WhatsApp number used for your order to receive files, keys or instructions, depending on the product purchased.<\/p><\/div><\/details>\n<details class=\"acg-faq-item\" id=\"faq-pagamento\" data-faq-cat=\"compra\"><summary>Can I purchase securely?<\/summary><div class=\"acg-faq-answer\"><p>The site uses HTTPS, provides purchase and privacy policies, offers online support and processes payments through Appmax. Always review the offer details before completing your purchase.<\/p><\/div><\/details>\n<details class=\"acg-faq-item\" id=\"faq-atendimento\" data-faq-cat=\"suporte\"><summary>How can I contact you if I have questions?<\/summary><div class=\"acg-faq-answer\"><p>You can contact us on WhatsApp at (27) 99977-6930, by email at contato@portalsoftwares.com.br or through the Contact Us page. Support is available Monday to Friday, from 9 am to 6 pm.<\/p><\/div><\/details>\n<details class=\"acg-faq-item\" id=\"faq-suporte\" data-faq-cat=\"suporte\"><summary>Who provides support for my purchase?<\/summary><div class=\"acg-faq-answer\"><p>Portal Softwares provides support for the offer and delivery follow-up. Contact our team through the store&#8217;s support channels for help with installation, activation or your order.<\/p><\/div><\/details>\n<details class=\"acg-faq-item\" id=\"faq-atualizacoes\" data-faq-cat=\"suporte\"><summary>Do the products include updates?<\/summary><div class=\"acg-faq-answer\"><p>WordPress plugins and the The7 and Flatsome themes include updates for 1 year, as stated in their offers. For other themes, ask Portal whether updates are included and for how long before purchasing. This period does not change the license or subscription duration stated for the product.<\/p><\/div><\/details><\/div>\n<\/div>\n<\/section>\n<section class=\"acg-info-section acg-faq-routes\" aria-labelledby=\"portal-faq-routes\">\n<div class=\"acg-info-shell\">\n<header class=\"acg-info-section__head\"><p class=\"acg-info-section__kicker\">Keep exploring<\/p><h2 class=\"acg-info-section__title\" id=\"portal-faq-routes\">Go straight to what you need.<\/h2><\/header>\n<div class=\"acg-faq-routes__list\">\n<a href=\"\/en\/minha-conta\/\"><span>My account<\/span><strong>View my orders<\/strong><small>Access your purchase history.<\/small><\/a>\n<a href=\"\/en\/politica-de-compra-reembolso-e-devolucoes\/\"><span>Purchases and after-sales support<\/span><strong>Read the purchase policy<\/strong><small>Cancellations, support and refunds.<\/small><\/a>\n<a href=\"\/en\/loja\/\"><span>Catalog<\/span><strong>Explore products<\/strong><small>Check the terms of each offer.<\/small><\/a>\n<\/div>\n<\/div>\n<\/section><section class=\"acg-info-shell acg-info-cta acg-faq-cta\" aria-label=\"Portal support\">\n<div><h2 class=\"acg-info-cta__title\">Still have a question?<\/h2><p class=\"acg-info-cta__copy\">Our team can help explain the details of the product and your purchase.<\/p><\/div>\n<div class=\"acg-info-actions\">\n<a class=\"acg-info-button acg-info-button--primary\" href=\"\/en\/fale-conosco\/\">Contact Portal<\/a>\n<a class=\"acg-info-button acg-info-button--secondary\" href=\"https:\/\/wa.me\/5527999776930\" target=\"_blank\" rel=\"noopener\">Open WhatsApp<\/a>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Help center Frequently asked questions Answers about licenses, delivery and support. Choose a topic and find guidance for your purchase. All 8 Purchases and licenses 2 Delivery 3 Support and updates 3 Showing all 8 answers. Select a question to read. How are digital products delivered? All products are digital. Portal Softwares handles delivery after [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/faq.php","meta":{"footnotes":""},"class_list":["post-301370","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/portalsoftwares.com.br\/en\/wp-json\/wp\/v2\/pages\/301370","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portalsoftwares.com.br\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portalsoftwares.com.br\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/portalsoftwares.com.br\/en\/wp-json\/wp\/v2\/comments?post=301370"}],"version-history":[{"count":1,"href":"https:\/\/portalsoftwares.com.br\/en\/wp-json\/wp\/v2\/pages\/301370\/revisions"}],"predecessor-version":[{"id":301407,"href":"https:\/\/portalsoftwares.com.br\/en\/wp-json\/wp\/v2\/pages\/301370\/revisions\/301407"}],"wp:attachment":[{"href":"https:\/\/portalsoftwares.com.br\/en\/wp-json\/wp\/v2\/media?parent=301370"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}